Question 1

If the internet goes down, will attendance still get marked?

Accepted Answer

Yes. The device captures the face on the spot and syncs to PagarBook the moment it's back online — nothing is lost. Because it's one system, not a webhook handoff, that catch-up sync is guaranteed.

Question 2

Can someone cheat by showing a photo or video of another employee?

Accepted Answer

No. PagarBook Lens is built to tell a live face from a photo or a screen, so buddy-punching with a picture doesn't work.

Question 3

Will it still recognise staff who wear glasses, grow a beard, or change their look?

Accepted Answer

Yes. It reads underlying facial structure, not just one snapshot, so glasses, a beard or a fresh haircut don't throw it off. A quick re-enrolment handles bigger changes.

Question 4

How fast is a single attendance mark?

Accepted Answer

Under a second. Staff just look at the screen and walk in — no cards, no fingerprints, no queue at the gate.

Question 5

How many employees can one device handle?

Accepted Answer

Unlimited — one device can enrol and mark as many staff as you need. All it takes is an active PagarBook Lens and PagarBook Web subscription.

Question 6

I run multiple branches — can I manage them all together?

Accepted Answer

Yes. Every device rolls up into one PagarBook account, so attendance, staff and payroll across all branches sit in one place, live.

Question 7

Does it handle shifts, late-marks, half-days and overtime?

Accepted Answer

Yes. Attendance flows straight into PagarBook, so your shift timings, late rules, half-days and overtime are applied automatically and the salary is calculated as people punch.

Question 8

Is my staff's face data safe and private?

Accepted Answer

Faces are held as secure data inside the PagarBook ecosystem — not handed to some third-party software. You stay in control of your team's data.

Question 9

What if the device is damaged, lost or replaced?

Accepted Answer

Your records live in PagarBook, not trapped inside the box — so a damaged or swapped unit means zero data loss. Set up the new one and carry on.

Question 10

Can the same device also control my door / gate?

Accepted Answer

Yes. PagarBook iD has access control built in, so the same face that marks attendance can unlock the door — one device, two jobs.

Question 11

What warranty does PagarBook iD come with?

Accepted Answer

Every PagarBook iD is covered by a 1-year manufacturing warranty.

Question 12

Do I need an active PagarBook subscription to use PagarBook iD?

Accepted Answer

Yes. PagarBook iD runs on active PagarBook Lens and PagarBook Web subscriptions — that's what keeps attendance, staff and payroll in real-time sync. To keep it simple, we offer combo plans that bundle the iD device with Lens and Web together.

Question 13

How is it installed and mounted?

Accepted Answer

PagarBook iD comes with a heavy-duty metal wall mount that fixes the device flush to the wall — a clean, sturdy, tamper-resistant install for any entrance or counter.

Question 14

Does it need power and Wi-Fi?

Accepted Answer

Yes. PagarBook iD stays plugged in to power and connects over Wi-Fi for real-time sync. If the Wi-Fi drops, it keeps marking attendance offline and syncs automatically the moment it's back online.

More than a Biometric

iD captures and platform does the rest

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